FAQ

HOW DO I MAKE AN EXCHANGE?
In order to provide you with the best possible online shopping experience, Avec Amour may accept exchanges and returns within 28-days in the condition that you received them, along with the order invoice you received.

Note: Items must not have been worn or soiled, and with all the original tags and liners intact on the item. For hygiene reasons, exchanges and refunds are not accepted on panties or any other items worn over the crotch area, hosiery, bodysuits, body care, bedroom toys, adhesive items, personal care products or intimate items.

We will exchange the product for any other item we have in stock that is of equal or lesser value. Items exchanged at lesser value will not have the difference refunded.
Alternatively, we may issue you credit to be used at a future date.

HOW DO I RETURN AN ITEM?
Returns are only available on items that have manufacturing defects or if the wrong item was shipped. Avec Amour only carries designers that have proven track record for providing high-quality products; However, there always are rare circumstances whereby something may have been missed. Once we have confirmed that the item is defective or incorrect we will return 100% of value to you ASAP!

ARE THERE ANY EXCLUSIONS?
Exchanges are not available for items marked as Clearance or On Sale.

HOW TO EXCHANGE THE PRODUCT?
In-Store: We welcome you to our Hong Kong boutique to assist in finding the item that suits you best!
By Post: Exchanges & returns may be posted to our boutique. For more information, please email us at info@avecamour.com.hk

Avec Amour
8/F, VPlus,
68-70 Wellington Street,
Central, HONG KONG

HOW DO I UNSUBSCRIBE FROM THE NEWSLETTER UPDATES?
You will receive promotional emails from us only if you have asked to receive them. If you do not wish to receive email from Avec Amour Lingerie or its affiliates you may click unsubscribe at the bottom of the newsletter. Alternatively, you can email us at info@avecamour.com.hk and request to opt out of our newsletter communications. Please allow us 3 business days from when the request was received to complete the removal, as some of our promotions may already have been in the process before you submitted your request.

ACCEPTANCE
By using this website, you accept the policies, terms & conditions of Avec Amour. 

 

x
10%
off your first purchase

Be the first to hear about our Sales

New Arrivals & Exclusive Offers

 

Terms & Conditions apply.